Refund policy
We want you to feel comfortable shopping with Beautoria. If you need to return an eligible item, please review the requirements below before sending anything back.
30-Day Return Window
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, the item must generally be unused, in its original condition, and returned with its original packaging and included accessories or documentation when applicable.
Beauty and Makeup Products
For hygiene and safety reasons, beauty and makeup products that have been opened or used may not be eligible for return unless the product arrived damaged, defective, or incorrect.
We recommend checking your order carefully before opening or using products if you believe you may need to return them.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible.
To help us resolve the issue efficiently, please include your order number, a description of the issue, and clear photographs when appropriate.
How to Request a Return
Please contact our support team before sending an item back. We will provide the appropriate return instructions and confirm whether the item qualifies for a return.
Returns sent without contacting us first may not be accepted.
Return Shipping
For standard eligible returns, the customer is responsible for return shipping costs unless the return is due to an item being damaged, defective, or incorrectly sent.
Refunds
Once your returned item is received and reviewed, we will notify you whether the return has been approved.
Approved refunds are issued to the original payment method used for the purchase. Processing time may vary depending on your payment provider or financial institution.
Non-Returnable Items
Certain products may not be eligible for return, including items that have been opened or used where hygiene considerations apply, personalized products, or other items specifically identified as non-returnable on the product page.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We can generally cancel an order before it has been fulfilled, but cancellation cannot be guaranteed once the order has entered fulfillment or has already shipped.
Contact Us
For return or refund assistance:
Beautoria Customer Support
Email: support@ebeautoria.com
Phone: +1 (512) 555-0186
Monday–Friday, 9:00 AM–5:00 PM Eastern Time